30th May, 2008
Posted by Sayamindu 6 months, 1 week ago
- My Dell XPS M1330 laptop had been freezing randomly for the past one month or so, and finally, on Monday I decided to call up their customer support. After around 40 minutes of being kept on hold and being redirected among different departments and IVRSs, I finally got hold of a support guy, who was quite helpful. He told me that complaints similar to mine had been coming in for some days, and he would send someone to replace the laptop’s motherboard by Thursday. Which was OK, till Thursday evening…
On Thursday evening, I got a call from a Kolkata number, and the guy on the phone told me that the replacement motherboard has not arrived yet, and they had no clue whatsoever on when it could land up. The guy was however, helpful enough to give his direct contact number, but explained that he was working for some subcontractor hired by Dell (Wipro ??) and all I can do at this stage is call up Dell support again. Bleh… so much for “Next Day On Site Service”.
(I really hope that this does not turn out to be like my previous experience with Dell) - In case you are trying to flash your OLPC XO-1 drive with a SD card, and if you get an error which says SDHCI: command ready timeout, Bad read of .img file, take a look at this workaround. It should work.
- Finally managed to watch Khuda Ke Liye. Highly recommended.
So, do you still think the Dell was a better choice over say an Acer ?
I don’t know why people don’t give Acer a second thought. Sure, they make cheap laptops but, from what I’ve seen, their laptops are among the most compatible with Linux (which is what I use and I’m assuming you would be using) and are generally of a good quality and sturdy build. Especially the gemstone series is worth checking out.
…Bleh… so much for “Next Day On Site Service”….
I got similar exp. from HP Laptop/ They replaced twice in succession in a month!
huh..